Shipping policy

Thank you for shopping with Poke Mystery. We are committed to delivering your jewelry safely and efficiently.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly extended.

Shipping Times

Domestic Shipping (United States)

Estimated delivery time: 7–10 business days

International Shipping

Estimated delivery time: 11–15 business days

Please note that shipping times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–48 hours to appear.

Shipping Costs

Shipping rates are calculated at checkout based on the destination and selected shipping method. Promotional free shipping offers may be available from time to time.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing an order. Poke Mystery is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at help@pokemystery.shop. We will work with the shipping carrier to investigate the issue and assist you whenever possible.

International Orders

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. These charges are the responsibility of the customer and are not included in our product or shipping prices.