Refund policy

At Poke Mystery, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase or order confirmation is required.
Personalized, customized, or final-sale items may not be eligible for return.

Return Process

To initiate a return, please contact our support team at help@pokemystery.shop with your order number and reason for the return.

Once your return request is approved, we will provide instructions for returning the item.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 3–10 business days. Processing times may vary depending on your payment provider or financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue. We will work quickly to provide a replacement or refund where appropriate.