FAQs

1. How can I place an order?

Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2. How long does shipping take?

• Domestic Shipping: 7–10 business days

• International Shipping: 11–15 business days

Shipping times may vary depending on your location and local carrier services.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package's progress.

4. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

5. Can I modify or cancel my order?

If you need to make changes or cancel an order, please contact us as soon as possible at help@pokemystery.shop. We will do our best to assist before the order is processed.

6. What is your return policy?

We accept returns for eligible items within the specified return period. Items must be unused, in their original condition, and in the original packaging.

7. What should I do if my item arrives damaged?

Please contact us immediately at help@pokemystery.shop with your order number and photos of the damaged item. We will work to resolve the issue as quickly as possible.

8. How can I contact customer support?

You can reach our support team by email at help@pokemystery.shop. We aim to respond within 24–48 business hours.